Baseline Issue Sept/Oct 2010

COVER STORY

Weaving a Web 2.0 Security Strategy
Web 2.0 ratchets up capabilities and business opportunities. However, the open and interactive nature of this technology also creates risks, so security must be the foundation of any successful Web 2.0 initiative. But security is more than the sum of tools and technologies. It also involves policies, guidelines and employee education. So organizations need to take a holistic approach to Web security.


FEATURE STORIES

Storage Solution Controls Data Flood
The Onslow Water and Sewer Authority turned to virtualized storage to ensure high availability of data for its customers and employees. And ONWASA saw a return on its technology investment in three to four months.

Standards for a Better Cloud
Cloud computing won?t reach its full potential until management and contextual standards are fully developed and stable. So choose carefully when buying cloud services.

IT Must Understand Business
In today?s tough economic environment, businesses are focusing on two key priorities: cutting costs and growing revenue.


VERTICAL VIEW

Building a Positive Customer Experience
Today?s retail and distribution companies are using technology solutions to better manage their relationships with customers, vendors and business partners.


GAMEPLAN

How Web 3.0 Can turn the economy around
Web 3.0 offers real opportunities for economic improvement.

How Safe is the cloud?
Data?s location is less important than the security protecting it.

Productive Agitation: Shaking Up IT
Productive agitation provides a foundation for future innovation.

Top IT Mistakes
Without the right mindset, IT can become simply a cost center.

Functional Misalignment.
Departments must align themselves with the overall business.

Agility: Rx for Project Success
Project methodologies should be agile and flexible.


WORKBOOK

Service Delivery Optimization
IT service management provides for the effective and efficient delivery of technology services in support of business needs.


JOB SITE

Optimizing a Global Print Environment
Streamlining Procter & Gamble?s worldwide print operation increased productivity and identified cost savings.

Taming the Compliance Beast
A governance, risk and compliance solution is helping Radisys manage its financial, operational and IT processes more cost-effectively.


TECHKNOW

It?s Time to Consider Open-Source Software
Cost savings and the availability of a professional support organization are two benefits offered by open-source software.


OUT OF SCOPE

Stories include labor as a service, an airwave mystery and a new space-based system that forecasts weather in space.


OPINION

Starting Point by Eileen Feretic
Web 2.0: Balancing Opportunity & Risk
The Web?s many benefits have a price: a threat to our security.

Perspectives by Lisa Welchman
CIOs: Time to Step Up to the Web Plate
IT must work with marketing to ensure a successful Website.