Baseline Issue Jan/Feb 2011

COVER STORY

Can IT Manage Mobility?
Enterprises are enjoying a wealth of benefits from mobile technologies and systems, but along with those gains comes the pain of having to manage a mountain of devices and systems: smartphones, tablets, netbooks and laptops. Organizations that are handling mobility successfully are focusing on the data rather than the device.


FEATURE

Strengthening A Network To Save Lives And Money
International Justice Mission measures the ROI of its global technology infrastructure in terms of people saved and lives changed, as well as the bottom line. To transform its IT operation, IJM centralized and optimized its worldwide network at a price it could afford. Now it can communicate effectively with its remote offices and staff in the field.


INNOVATION

9 Creative Ways To Enhance The Customer Experience
These innovative strategies can help companies improve their relationships with customers by providing personalized service and maintaining an ongoing dialogue whenever and however the customer wants to communicate.


VERTICAL VIEW

Tech Shapes Manufacturing?s Future
Innovators in the manufacturing industry have fueled a revolution in which information technology has shaped the way manufacturers do business. Five companies?GM, Boulevard Brewing, Lifetime Products, Radio Flyer and Rapala USA?describe how the effective use of IT keeps them innovative, flexible and profitable.


TECHKNOW

Getting A Handle On The Cloud
Here are four strategies that can help ensure a successful cloud-based implementation. They involve planning, flexibility, compliance and privacy, and on-site work.


GAMEPLAN

The Defensible C-Suite
C-level executives must work together to protect their companies from lawsuits and regulatory proceedings.

Enterprise Ipv6 Transition: The Time Has Come
These days, having an IPv4 corporate network is not enough. Without IPv6, employees may find themselves without mobile connectivity.

Wikileaks: A Wake-Up Call For Business
No organization is immune from this type of data breach.

Dos And Don?ts Of Pci Dss Compliance
Here are some pointers to facilitate the compliance journey.

A Smart Meter Approach To It Spending
Use cost-allocation analyses to link IT costs to business activity.

Don?t Lose Your Top Women Employees
More women than men are likely to leave their companies.


WORKBOOK

Shared-Services Organizations Help Reduce Complexity
These organizations can improve operating efficiencies by eliminating duplication and streamlining processes.


JOB SITE

L?Or?al?s Manufacturing Makeover
A new central IT system for process information has significantly improved efficiency by ensuring uniform production, quality and process methodologies at L?Or?al?s worldwide operations.


OUT OF SCOPE

Stories report on an Apple engineer who built an ancient computer from Legos, a programmer who created software that calculated the most boring day of the 20th century, and the woman who paved the way for the cell phone: Hedy Lamarr.


OPINION

STARTING POINT
Eileem Feretic: Facing?Not Fearing?the Future
IT and business leaders face a host of challenges in 2011.

PERSPECTIVES
Shawn Banerji: The Next Phase of CIO Leadership
We are entering the era of the transformational CIO.