CRM Archives


Expert System Eases Crunch at Allstate Call Center

An intelligent virtual assistant gives agents easy access to an online knowledge base, eases the push into commercial markets and relieves call center overload. Read More >


Adopting a Customer-Centric Mindset

Savvy leaders emphasize human-centered design, which empathizes with their customers and citizens, and then redesigns services to improve their experience. Read More >


Global Web Shop Enhances the Customer Experience

QIAGEN's Web shop provides enhancements to the customer experience—advances that also increase sales—including the entire product portfolio and recommendations. Read More >


Smart Tech Enhances User Experience at Arena

AccorHotels Arena, France's largest concert and sports arena, used advanced networking and communications to become an interactive entertainment venue. Read More >


How Poor-Quality Digital Experiences Hurt Business

Very few companies are delivering a consistent level of high-quality digital experiences for their customers and employees, according to a recent survey from Actual Experience. The accompanying "Digital Experience Quality Report 2016" reveals that the resulting fallout can be severe: customer complaints, churn and loss of revenue from the consumer side, and reduced productivity and increased... Read More >


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