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Glitches, Breakdowns & Failures Are the New Normal

Companies have powerful technology to enable a good customer experience, but it seems that business glitches, breakdowns and meltdowns are on the rise. Read More >

 
 

Five Technologies Companies Don't Get Right

When deploying these five essential enterprise technologies, companies too often fall down when they're dealing with their customers and business partners. Read More >

 
 

Cloud ERP, CRM and Mobility Improve Productivity

Chambers Gasket & Manufacturing integrated its cloud-based CRM and ERP systems, enabling staff to access customer data on their mobile devices from any location. Read More >

 
 

Marketing Strategies Need a Digital Boost

Many organizations aren't doing enough with digital technologies to maximize the impact of marketing, according to a recent survey from Wipro Limited and Forbes Insights. You'd think that IT would be considered a prime candidate for input and support here, but many executives said the technology department is too busy to provide much help. "Executives today face a bewildering array of digital... Read More >

 
 

Plymouth Rock Puts Energy Into a New IT Platform

The energy provider built a new IT platform to increase bill accuracy, manage customers and accounts more effectively, and improve the way it works with brokers. Read More >

 
 
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