CRM Archives


Greyhound Rolls Forward With an IT Transformation

The iconic bus transportation company revamps its IT architecture in a multiyear initiative to accommodate an increasingly demanding business environment. Read More >


Vistaprint Builds a Better Help Desk

At a global e-commerce firm that produces marketing materials, the need to improve ticketing and help desk processes led to a revamp of internal capabilities. Read More >


Mobile Field Service App Pumps Up Efficiency

Westmor optimized service delivery, improved profitability and boosted customer satisfaction by mobilizing and automating processes and reducing redundancies.  Read More >


Business Embraces Customer Experience 2.0

As enterprises look to reinvent how they connect with customers and boost their brands, they are increasingly turning to mobility and social media technologies. Read More >


How to Make Customer Relationships Second Nature

The Sierra Club, an important, popular environmental organization, turned to CRM and advanced analytics capabilities to improve interactions with supporters. Read More >


Manage your Newsletters: Login   Register My Newsletters

Thanks for your registration, follow us on our social networks to keep up-to-date