CRM Archives


An Education in Paperless Efficiency

We've heard about the paperless office for decades, but few companies have achieved this goal. That's not the case at Temple University's Fox School of Business. Read More >


Pitney Bowes Puts Its Stamp on Advanced Tech

The 96-year-old firm uses advanced tools for mailing and shipping, global e-commerce, customer information management, location intelligence and data analytics. Read More >


Companies Lag in Digital Marketing Efforts

As technology continues to advance and a growing number of processes are digitized, digital marketing becomes more critical to business success. Organizations need to have integrated technology systems and processes, along with the ability to centrally analyze data from customer interactions. However, a survey of 700 marketing professionals from a range of industries, mostly based in the United... Read More >


What Customers Expect From Multi-Channel Support

Companies are falling short of customer expectations in providing multi-channel support, according to a recent survey conducted by Ovum for BoldChat by LogMeIn. The accompanying report, "Get It Right: Deliver the Omni-Channel Support Customers Want," reveals that customers are using at least five channels for support these days, and mobile apps are emerging as a popular resource. When inquiring... Read More >


Security Takes Shape at Market Cube

An online market research firm adopts a bot detection and mitigation solution to build a more secure business framework and protect customer information. Read More >


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