Bank of New York Base CaseBy Anna Maria Virzi | Posted 2006-07-06 Email Print
The Information Technology Infrastructure Library helps the bank define, measure, track and investigate service outages. But does it improve service?
Bank of New York Base Case
Headquarters: 1 Wall St., New York, NY 10286
Phone: (212) 495-1784
Chief Information Officer: Kurt Woetzel
Financials in 2005: $8.3 billion in revenue, an increase of 16.9% from prior year; $1.6 billion in net profit, an increase of 9.1%.
Business: Provides investor, issuer and broker-dealer services. Its Pershing subsidiary offers clearing services.
Challenge: Identify, verify and analyze the cause of technology service disruptions.
- Reduce the average monthly number of severe service disruptions, from 65 in 2005, by 20% in 2006.
- Cut the monthly number of printer problems, from 500 in June 2004 to 100 this year.
- Reduce the monthly number of password-related incidents, from about 2,600 in January 2005 to less than 1,200 in 2006.