CRM

Good Customer Service Rules the Online Experience Businesses are constantly attempting to solve the riddle of how to make the online shopping experience better for their customers—and more profitable for them. Fortunately, a recent survey from LivePerson indicates that this isn't exactly...
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Firms Scramble to Improve the Customer Experience In the social media age, organizations are gaining an increasing awareness of and appreciation for the importance of their customers. As a result, these businesses are pursuing newer and better tech tools to understand consumer preferences and...
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Ten Ways to Disarm Angry Customers In this age in which so many people post virtually everything about their experiences on social media, good customer service matters more than ever. After all, research indicates that customers are five times more likely to share a bad experience...
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Six Tips to Increase Customer Loyalty To support customer needs 24 hours a day, your IT team must work closely with your customer service representatives.
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Ten Ways to Build a Customer Culture Selling products is about more than just the products themselves. Companies that constantly land and keep customers cultivate a culture of service excellence that's practiced organizationwide. The book Uplifting Service: The Proven Path to...
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