CRM

Firms Scramble to Improve the Customer Experience In the social media age, organizations are gaining an increasing awareness of and appreciation for the importance of their customers. As a result, these businesses are pursuing newer and better tech tools to understand consumer preferences and...
READ MORE

Ten Ways to Disarm Angry Customers In this age in which so many people post virtually everything about their experiences on social media, good customer service matters more than ever. After all, research indicates that customers are five times more likely to share a bad experience...
READ MORE

Six Tips to Increase Customer Loyalty To support customer needs 24 hours a day, your IT team must work closely with your customer service representatives.
READ MORE

Ten Ways to Build a Customer Culture Selling products is about more than just the products themselves. Companies that constantly land and keep customers cultivate a culture of service excellence that's practiced organizationwide. The book Uplifting Service: The Proven Path to...
READ MORE

Most Americans Don't Trust the Internet Most Americans don’t trust information they find on the Internet, and many say they are not as satisfied as they’d like to be with the information they find online, according to the results of a recent survey commissioned by Mancx.com, a Website...
READ MORE