Why Job Seekers Expect Better Hiring Experiences

The majority of workers said that the job interview and onboarding processes frequently set the tone for their employment experience with a company, yet too few organizations handle them well, according to a recent survey from CareerBuilder. The resulting "2017 Candidate Experience Study" reveals that employers aren't making enough effort to set expectations about how and when they will communicate throughout the hiring process—such as providing regular status updates. Many hiring managers admit that they don't devote time to regularly communicating with their talent pool of candidates. Given that most job seekers still communicate and interview with other companies while waiting on background results from a potential employer, organizations may want to do more proactive outreach to candidates. "A positive candidate experience is a competitive advantage in a job market where candidates have flexibility in their job selection," said Rosemary Haefner, chief human resources officer at CareerBuilder. "To remain competitive and create a candidate experience that attracts, secures and retains today's top talent, you need to determine how your current hiring methods measure up to what candidates are looking for." More than 4,500 workers and 1,500 hiring decision-makers took part in the research.