Why an IT Pro Should Be Every User's Valentine
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Users Create Many of Their Own Tech Problems
17% of IT pros surveyed said they spend at least 60% of their time dealing with tech issues caused by poor user behavior. -
IT Pros Are on Duty Even When They're Not on Duty
48% of these professionals said they think about work even when they're not in the office. -
IT Is Overwhelmed With an Avalanche of Devices
The number of connected devices will reach 25 billion by 2020, up from 4.9 billion this year. -
The Internet of Things Will Add to IT's Headaches
Within two years, 90% of IT networks will have an IoT-related security breach. -
IT Is Often Saddled With Inefficient Tech
22% of IT pros said they'd be able to provide user assistance more quickly and 18% said they could automate repetitive tasks during the time they spend dealing with manual file-transfer processes. -
Tech Workers Must Deal With Troublemakers
15% of tech workers said some employees go rogue and work around approved IT processes and methods when transferring information. -
IT Pros Do Other People's Jobs
34% of them fear their security managers aren't taking an active enough role in enforcing compliance policies, and nearly four in 10 are concerned their security managers leave compliance oversight completely to them. -
Users Don't Help Themselves
36% of the IT pros surveyed said they wish users would reboot their machines before asking for help. That's an easy step that will sometimes fix things.
With Valentine's Day upon us, users should think about doing something special for the systems and network administrators, help desk staffers and other IT professionals who make their lives easier. Why? Because the IT department is constantly on call to put out fires—many of which are caused by ill-conceived user behavior. As a result, tech workers are never really off the clock, because they're constantly dealing with and thinking about office issues—even when they're not in the office. This situation will undoubtedly intensify, thanks to the increasing number of mobile devices that connect to corporate networks. And when the Internet of things takes hold, watch out! To offer a sympathetic perspective here, Ipswitch has come up with the following list of reasons why an IT pro should be every user's Valentine. The list was compiled from various surveys and research released over the past year, including those originating from Ipswitch and Gartner. What's the best way to honor your IT team on this heart-filled holiday? A sincere thank you would make IT pros feel appreciated, but what would be appreciated even more is if companies incorporated sensible, management-approved behaviors for all employees who use computers and/or mobile devices.