ITSM Professionals Are Bracing for a Rocky Road
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ITSM Professionals Are Bracing for a Rocky Road
IT service management pros fear that their practices are out of step with the times, and that's why they anticipate that working in IT will soon get tougher. -
Lukewarm Assessment
Only 24% of the IT service management professionals surveyed think that ITSM practices have sufficiently kept up with changing business and tech landscapes. 52% said these practices have kept up "in parts, but not enough." -
Paltry Participation
Less than 13% said that they and their ITSM colleagues have been fully involved with their company's DevOps activities and ambitions. -
Tougher Times
82% of the ITSM professionals surveyed believe that working in IT will get more difficult over the next three years. -
Overlooked Contribution
Only 26% said that their managers sufficiently recognize their personal efforts and business value. -
Negative Headwinds
63% of the ITSM professionals surveyed said the current local and global political climate is adversely impacting IT recruitment. -
Slight Adjustment
Less than 16% feel that artificial intelligence (AI) will considerably reduce IT staffing numbers between now and 2020, and 44% think it will have some impact, but not a dramatic one. -
Minor Matter
More than two-thirds don't think the February 2017 AWS S3 service outage—which affected top sites and businesses—had a negative impact on their company's position on the cloud. -
Generation Gap
Less than 15% said their IT department is ready to meet the expectations of Millennial employees "in all areas."
IT service management employees believe that their company's ITSM practices aren't keeping up with the pace of technology and business changes, according to a recent survey from ManageEngine. The resulting "IT Service Management Future Readiness" report indicates that ITSM's lack of full involvement with their organization's DevOps' activities and ambitions is contributing to the issue. Meanwhile, the local and global political climate is hurting their ability to recruit tech talent. And it doesn't help that relatively few survey respondents believe that their managers sufficiently recognize their personal efforts and business value. To address the issues, organizational leaders should involve ITSM staffers at a strategic level, so their combined efforts will help them stay ahead of major changes instead of lagging behind. ITSM professionals are "continually evolving in response to micro and macro influencers, like technology, people, practices and government regulations," said Rajesh Ganesan, director of product management at ManageEngine. "Being aware of potential future challenges and opportunities helps ITSM professionals stay relevant and responsive to changing landscapes in IT and business, giving their organizations a competitive edge." More than 320 ITSM professionals took part in the research.