ITSM Professionals Are Bracing for a Rocky Road

IT service management employees believe that their company's ITSM practices aren't keeping up with the pace of technology and business changes, according to a recent survey from ManageEngine. The resulting "IT Service Management Future Readiness" report indicates that ITSM's lack of full involvement with their organization's DevOps' activities and ambitions is contributing to the issue. Meanwhile, the local and global political climate is hurting their ability to recruit tech talent. And it doesn't help that relatively few survey respondents believe that their managers sufficiently recognize their personal efforts and business value. To address the issues, organizational leaders should involve ITSM staffers at a strategic level, so their combined efforts will help them stay ahead of major changes instead of lagging behind. ITSM professionals are "continually evolving in response to micro and macro influencers, like technology, people, practices and government regulations," said Rajesh Ganesan, director of product management at ManageEngine. "Being aware of potential future challenges and opportunities helps ITSM professionals stay relevant and responsive to changing landscapes in IT and business, giving their organizations a competitive edge." More than 320 ITSM professionals took part in the research.