How to Cope With Toxic Co-Workers
You will undoubtedly encounter a parade of extremely, ahem, challenging co-workers throughout your professional career. There's the backstabber in the corner cubicle, closely watching over everyone else's performance so he can casually drop scathing remarks. Then there's the excessive emailer who, for some reason, feels compelled to cc everyone on every single email. And there's almost always an office bully—the individual who badgers colleagues to the point of tears. Fortunately, you don't have to feel powerless in dealing with these and other toxic peers. In the recent book, Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Amacom/Available in October), author Renee Evenson presents the following surefire tactics to disarm troublesome colleagues and even undo the damage. Working in an office—like playing in a schoolyard—requires social and political savvy. If you prepare in advance for potentially explosive situations, you'll put yourself in a better position to rise above them. Evenson is a small-business consultant specializing in workplace communication and conflict resolution.