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Top Tools: Customer Service News

5 Tips for Deploying On-Demand CRM

What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.

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Baseline Enterprise Tools Library

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Primer: Geospatial Analysis

Mapping data yields more than just good directions; it can yield customers. A look at the benefits of geospatial analysis.

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Planner: Calculating Costs of Customizing a Visual Sales Tool

Your products are flexible, elegant and worth every penny. But when it takes a week to customize a proposal for a client, you may never get a chance to prove it.

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Calculator: Smarter Than The Average Help Desk

As your help desk adopts best practices, its efficiencies can impact your company's overall bottom line significantly.

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Calculator: Raising a Contact Center's Rating With Chat

Online chat, once the domain of teen-agers and insomniacs, is making its way into contact centers. Is it more than just another service channel?

>> Read More From Our Tools: Customer Service News Archive

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Social Networking Has Entered the Building: Enable the New Internet with Joel Shore. Sponsored by FaceTime

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