Projects: Project Snafu

Data Security: ChoicePoint's Lessons Learned

A year and a half after mistakenly selling consumer info to criminals, the data broker says it has put in dozens of new policies and procedures to make sure such a security breach doesn't happen again.

AirTran Systems Upgrade Hits Turbulence

Snafu at the discount airline: A "preplanned outage" to update its reservations and check-in systems turned into an all-day unplanned outage, delaying flights.

Project Snafu: Residents Go Rabid Over Midnight Calls

Lake County, Ohio, placed 5,600 automated phone calls to residents in the wee hours about a rabies-vaccine program. Here's what you can learn from the gaffe.

Project Snafu: California Agency Muffs Mailing

California's Employment Development Department mailed forms with private data on 63,000 individuals to the wrong addresses because of a database glitch. What can you learn from this problem?

Glitchy Systems Worsen Drug-Benefit Snafus

Computer snafus and general confusion over a new drug benefit plan are causing major headaches for senior citizens.

 

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