Projects: Customer Service

Federal Regulatory Guidance Gets Business Continuity Update

The Federal Financial Institutions Examination Council updates guidelines for disaster recovery preparedness and looks beyond IT for ensuring business continuity.

It`s a Jungle in Here

With its Simple Storage Service and Elastic Compute Cloud, Amazon is blazing a trail to Web services and mixing it up with the likes of IBM and Sun — and maybe even Microsoft and Google. 

Logitech Shares Surge on Talk of Microsoft Bid

Shares in Swiss-based computer peripherals maker Logitech gained up to 12 percent amid speculation Microsoft would launch a takeover bid, traders said.

Xerox Softens Image in Brand Overhaul

Xerox launched a multimillion dollar brand overhaul, aiming to cement its image as a technology and services provider and finally shed the notion that it simply makes copiers.

InterContinental Hotels Cultivates Customer Web Community to Improve Business

The world's largest hotel company, InterContinental, is using a private online community to tap into the needs and desires of its most lucrative customers.

AOL Realigns Ad Business, Expands HP Deal

AOL said it has realigned its advertising business and expanded a deal with Hewlett-Packard beyond the United States, as part of a move to take its properties and services into more than 30 countries in two years.

Microsoft Starts Offering U.S. Ads on MSN Mobile

Microsoft began to place advertisements on its U.S. MSN Mobile page, moving into the nascent mobile phone advertising business.

How Web Services Increase Accessibility

Miami-Dade County used XML-based Web services to make its call center more responsive to citizens--and data more accessible to government departments.

What Really Happened At JetBlue

A Valentine's day ice storm put a strain on JetBlue's systems and processes for handling reservations, rerouting traffic and tracking flight crews. How did they handle it?

Getting Out of the In-Box

Before deploying an on-demand system, ResortCom's Alex Marxer had to realign the company's business processes.

5 Tips for Deploying On-Demand CRM

What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.

Oracle: Stewarding Siebel

Oracle's smooth integration of Siebel kept customers happy.

Salesforce.com: Price Pushback

A new, tiered pricing model couldn't hurt, customers say.

RightNow Technologies: Aggressive Player

RightNow's 2006 acquisition of SalesNet boosted its sales product.

Software as a Service: Handling Customers, Hands-Free

Start with your sales operation. Add fast-deploying applications. Then drop the maintenance costs. Could this be a recipe for the end of software as we know it?

 

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