Top Projects: Customer Service News
The Federal Financial Institutions Examination Council updates guidelines for disaster recovery preparedness and looks beyond IT for ensuring business continuity.
News
With its Simple Storage Service and Elastic Compute Cloud, Amazon is blazing a trail to Web services and mixing it up with the likes of IBM and Sun — and maybe even Microsoft and Google.
News
Shares in Swiss-based computer peripherals maker Logitech gained up to 12 percent amid speculation Microsoft would launch a takeover bid, traders said.
News
Xerox launched a multimillion dollar brand overhaul, aiming to cement its image as a technology and services provider and finally shed the notion that it simply makes copiers.
News
The world's largest hotel company, InterContinental, is using a private online community to tap into the needs and desires of its most lucrative customers.
News
AOL said it has realigned its advertising business and expanded a deal with Hewlett-Packard beyond the United States, as part of a move to take its properties and services into more than 30 countries in two years.
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Microsoft began to place advertisements on its U.S. MSN Mobile page, moving into the nascent mobile phone advertising business.
Review
Miami-Dade County used XML-based Web services to make its call center more responsive to citizens--and data more accessible to government departments.
News
A Valentine's day ice storm put a strain on JetBlue's systems and processes for handling reservations, rerouting traffic and tracking flight crews. How did they handle it?
News
Before deploying an on-demand system, ResortCom's Alex Marxer had to realign the company's business processes.
News
What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.
News
Start with your sales operation. Add fast-deploying applications. Then drop the maintenance costs. Could this be a recipe for the end of software as we know it?
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RightNow's 2006 acquisition of SalesNet boosted its sales product.
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A new, tiered pricing model couldn't hurt, customers say.
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Oracle's smooth integration of Siebel kept customers happy.
Projects: Customer Service 
