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Top Projects: Customer Service News
Federal Regulatory Guidance Gets Business Continuity Update
The Federal Financial Institutions Examination Council updates guidelines for disaster recovery preparedness and looks beyond IT for ensuring business continuity.

News
It`s a Jungle in Here
With its Simple Storage Service and Elastic Compute Cloud, Amazon is blazing a trail to Web services and mixing it up with the likes of IBM and Sun — and maybe even Microsoft and Google. 
News
Logitech Shares Surge on Talk of Microsoft Bid
Shares in Swiss-based computer peripherals maker Logitech gained up to 12 percent amid speculation Microsoft would launch a takeover bid, traders said.
News
Xerox Softens Image in Brand Overhaul
Xerox launched a multimillion dollar brand overhaul, aiming to cement its image as a technology and services provider and finally shed the notion that it simply makes copiers.
News
InterContinental Hotels Cultivates Customer Web Community to Improve Business
The world's largest hotel company, InterContinental, is using a private online community to tap into the needs and desires of its most lucrative customers.
News
AOL Realigns Ad Business, Expands HP Deal
AOL said it has realigned its advertising business and expanded a deal with Hewlett-Packard beyond the United States, as part of a move to take its properties and services into more than 30 countries in two years.
News
Microsoft Starts Offering U.S. Ads on MSN Mobile
Microsoft began to place advertisements on its U.S. MSN Mobile page, moving into the nascent mobile phone advertising business.
Review
How Web Services Increase Accessibility
Miami-Dade County used XML-based Web services to make its call center more responsive to citizens--and data more accessible to government departments.
News
What Really Happened At JetBlue
A Valentine's day ice storm put a strain on JetBlue's systems and processes for handling reservations, rerouting traffic and tracking flight crews. How did they handle it?
News
Getting Out of the In-Box
Before deploying an on-demand system, ResortCom's Alex Marxer had to realign the company's business processes.
News
5 Tips for Deploying On-Demand CRM
What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.
News
Software as a Service: Handling Customers, Hands-Free
Start with your sales operation. Add fast-deploying applications. Then drop the maintenance costs. Could this be a recipe for the end of software as we know it?
News
RightNow Technologies: Aggressive Player
RightNow's 2006 acquisition of SalesNet boosted its sales product.
News
Salesforce.com: Price Pushback
A new, tiered pricing model couldn't hurt, customers say.
News
Oracle: Stewarding Siebel
Oracle's smooth integration of Siebel kept customers happy.

 
>> Read More From Our Projects: Customer Service News Archive
Opinion
'Something Special in the Air'? No More.
Is American Airlines pushing customers to the web? Or to the competition?
Research
How Web Services Increase Accessibility
How Web Services Increase Accessibility
Miami-Dade County used XML-based Web services to make its call center more responsive to citizens--and data more accessible to government departments.
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    • NEWS
    Xerox Softens Image in Brand Overhaul
    Xerox launched a multimillion dollar brand overhaul, aiming to cement its image as a technology and services provider and finally shed the notion that it simply makes copiers.
    InterContinental Hotels Cultivates Customer Web Community to Improve Business
    The world's largest hotel company, InterContinental, is using a private online community to tap into the needs and desires of its most lucrative customers.
    Getting Out of the In-Box
    Before deploying an on-demand system, ResortCom's Alex Marxer had to realign the company's business processes.
    5 Tips for Deploying On-Demand CRM
    What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.
    Software as a Service: Handling Customers, Hands-Free
    Start with your sales operation. Add fast-deploying applications. Then drop the maintenance costs. Could this be a recipe for the end of software as we know it?
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    REVIEWS
    How Web Services Increase Accessibility
    Miami-Dade County used XML-based Web services to make its call center more responsive to citizens--and data more accessible to government departments.

    OPINIONS
    'Something Special in the Air'? No More.
    Is American Airlines pushing customers to the web? Or to the competition?
    The End of the Big Bang
    Tracking customers now is commonplace. How you pay for the service needn't be.
    Monkey CRM, Monkey Do
    Siebel's swinging days as top banana in its field may be slipping away.

     
    LATEST STORIES
    - Network Infrastructure Drill-Down: Cost-Cutt...
    - Auto Execs Testify as Legislators Try for De...
    - GE Embraces Blogs, Some See Disclosure Worry
    - Microsoft Rules Out Buying Yahoo But Likes S...
    - Auto Execs Set for More Grilling on Aid Plan

    CRM
    Netsuite CRM software provides a true 360 degree view of customers.

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