Projects: Customer Relationship Management

Automating B2B Portal Interactions

Pitt Ohio automated its B2B portal interactions and boosted business performance along the way.

Lies, Damned Lies and Project Metrics (Part 2)

Waking up to find that the metrics used in a project are not measuring up to the needs--and satisfaction--of being completed.

10 Tips for Getting Started with Service-Oriented Architecture

Dig around a little and you'll find that service-oriented architecture is worthy of much of the hype it receives. But if you are just starting out, can your business and infrastructure handle all the complexities? Here are ten tips for approaching SOA successfully before over-committing, over-paying and under-delivering.

5 Tips for Deploying On-Demand CRM

What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.

A Banker's $500,000 Lesson in CRM

Why Citizens National Bank threw out Siebel in favor of Intuit's QuickBase.

Salesforce.com: When On-Demand Goes Off

A year ago, the hosted customer relationship management software provider wanted to expand its services. First, it had to bring its own technology infrastructure up to speed.

Mid-Market Report: 5 Best Practices in Customer Strategies

Midsize companies are replacing sticky notes and spreadsheets with software to analyze customer data. Here are five technology strategies for attracting and retaining customers.

Customer Self-Service: US Airways Eliminates Customer Drag

The struggling airline business sees the merger of US Airways and America West—fueled by enhanced customer-service technology—as a strategy for revenue growth.

How Bank of New York Uses ITIL to Troubleshoot

The Information Technology Infrastructure Library helps the bank define, measure, track and investigate service outages. But does it improve service?

SAP Fights Off Oracle in CRM Market

SAP was the top vendor in the category with about 26% of the market in 2005, but Oracle is closing in after its purchase of Siebel.

How Web Conferencing Boosts Business

Holding meetings over the Web isn't only about trimming the travel budget anymore. Beyond savings, Web conferencing allows companies to share information more quickly and lets them tap high-value employees' brainpower, no matter where they are. Here's how

 

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