Top Projects: Customer Relationship Management Opinion
Waking up to find that the metrics used in a project are not measuring up to the needs--and satisfaction--of being completed.
Article
Dig around a little and you'll find that service-oriented architecture is worthy of much of the hype it receives. But if you are just starting out, can your business and infrastructure handle all the complexities? Here are ten tips for approaching SOA successfully before over-committing, over-paying and under-delivering.
News
What challenges do organizations face when they adopt a hosted customer relationship management service? Five managers who've cut their teeth on CRM offer their advice.
News
Why Citizens National Bank threw out Siebel in favor of Intuit's QuickBase.
News
A year ago, the hosted customer relationship management software provider wanted to expand its services. First, it had to bring its own technology infrastructure up to speed.
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Midsize companies are replacing sticky notes and spreadsheets with software to analyze customer data. Here are five technology strategies for attracting and retaining customers.
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The struggling airline business sees the merger of US Airways and America West—fueled by enhanced customer-service technology—as a strategy for revenue growth.
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The Information Technology Infrastructure Library helps the bank define, measure, track and investigate service outages. But does it improve service?
News
SAP was the top vendor in the category with about 26% of the market in 2005, but Oracle is closing in after its purchase of Siebel.
News
Holding meetings over the Web isn't only about trimming the travel budget anymore. Beyond savings, Web conferencing allows companies to share information more quickly and lets them tap high-value employees' brainpower, no matter where they are. Here's how
Projects: Customer Relationship Management 
