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Technology strategy to understand and anticipate the needs of the current and potential customer base a company has.

  Date Title
  03-24-08  Federal Regulatory Guidance Gets Business Continuity Update
  02-21-08  It`s a Jungle in Here
  01-10-08  Logitech Shares Surge on Talk of Microsoft Bid
  01-07-08  Xerox Softens Image in Brand Overhaul
  01-04-08  InterContinental Hotels Cultivates Customer Web Community to Improve Business
  12-10-07  AOL Realigns Ad Business, Expands HP Deal
  12-10-07  Microsoft Starts Offering U.S. Ads on MSN Mobile
  08-24-07  How Web Services Increase Accessibility
  04-05-07  What Really Happened At JetBlue
  03-08-07  Getting Out of the In-Box
  03-08-07  5 Tips for Deploying On-Demand CRM
  03-08-07  Oracle: Stewarding Siebel
  03-08-07  Salesforce.com: Price Pushback
  03-08-07  RightNow Technologies: Aggressive Player
  03-08-07  Software as a Service: Handling Customers, Hands-Free
  02-28-07  Portal Software: Cleaning Up a Dirty Job
  02-26-07  A Banker's $500,000 Lesson in CRM
  01-07-07  Salesforce.com: When On-Demand Goes Off
  12-15-06  Mid-Market Report: 5 Best Practices in Customer Strategies
  10-02-06  Customer Self-Service: US Airways Eliminates Customer Drag
  09-06-06  Privacy: 10 Ways to Protect Customers
  09-06-06  Web Site Optimization: Travelocity Changes Course
  09-01-06  Top 10 Project Pitfalls You Can Avoid
  08-14-06  Dell to Recall Millions of Laptop Batteries
  08-07-06  EchoStar: Talk to the Robot
 
>> Recent Baseline Projects: Customer Service Headlines >>
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Total Projects: Customer Service Articles: 162


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