User Account Complaints by iPhone 4 Customers, ATandT Investigating

By Baselinemag  |  Posted 2010-06-16 Email Print this article Print
 
 
 
 
 
 
 

AT and T said it is investigating reports that customers were able to view other people's information when placing advance orders for Apple iPhone 4. The issue came as AT and T was dealing with a huge amount of interest in the device, with preorders totaling 600,000 in a single day.

According to Gizmodo, the issue appeared when some customers tried to log into their AT&T account to order a new iPhone 4. Even though the user entered their username and password, they would be taken to another user's account. Gizmodo posted screenshots from several readers that reported experiencing the issue.

"We have received reports of customers inadvertently seeing the wrong account information during the iPhone 4 purchasing process," the AT&T spokesperson told eWEEK. "We have been unable to replicate the issue, but the information displayed did not include call-detail records, social security numbers, or credit card information."

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