The Competitor Next Door - ' Eckerd Base Case'
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Headquarters: 8333 Bryan Dairy Road, Largo, FL 33777
Phone: (727) 395-6000
Business: Drug-store chain sells prescription medicines and a variety of retail goods.
Chief Information Officer: Ken Petersen
Financials: $14.6 billion in sales in fiscal 2002, $412 million operating profit, 2.8% operating profit margin.
Challenge: Rebuild information technology department after outsourcing almost all information technology functions while developing major supply chain and pharmacy systems needed to compete with industry leaders.
BASELINE GOALS:
Turn inventory into sales five times a year, up from four times in 2000.Cut operating expenses, from 21% of sales in 2002.Cut technology spending by an estimated $40 million between 2000 and 2003.Close $1.2 billion gap in operating profit with market leader Walgreens.(In fiscal 2002, Walgreens reported operating profit of $1.6 billion.)
Projects: Supply Chain 
