What You Should Do

By Larry Barrett  |  Posted 2002-12-01 Email Print this article Print

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Chrysler is going to measure supplier against supplier every day of the week. Are you ready for your company to get graded, constantly?

If You Get Rated by a Customer">
What You Should Do If You Get Rated by a Customer
  • Understand the metrics

    Get clear explanation of how you will be measured
  • Watch your ratings closely

    Figure out where you stand in all key criteria versus rivals
  • Figure out what data to collect

    You'll need to know what measurements to track
  • Create your own monitoring system

    Know how you're performing before—or at least at the same time—you report it to customer
  • Establish red flags

    Determine what indicators precede actual quality or manufacturing problems; and create an alert system within your organization

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    Senior Writer
    Larry, of San Carlos, Calif., was a senior writer and editor at CNet, writing analysis, breaking news and opinion stories. He was technology reporter at the San Jose Business Journal from 1996-1997. He graduated with a B.A. from San Jose State University where he was also executive editor of the daily student newspaper.


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