What You Should Do

By Larry Barrett  |  Posted 2002-12-01 Print this article Print

Chrysler is going to measure supplier against supplier every day of the week. Are you ready for your company to get graded, constantly?

If You Get Rated by a Customer">
What You Should Do If You Get Rated by a Customer
  • Understand the metrics

    Get clear explanation of how you will be measured
  • Watch your ratings closely

    Figure out where you stand in all key criteria versus rivals
  • Figure out what data to collect

    You'll need to know what measurements to track
  • Create your own monitoring system

    Know how you're performing before—or at least at the same time—you report it to customer
  • Establish red flags

    Determine what indicators precede actual quality or manufacturing problems; and create an alert system within your organization

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    Senior Writer
    Larry, of San Carlos, Calif., was a senior writer and editor at CNet, writing analysis, breaking news and opinion stories. He was technology reporter at the San Jose Business Journal from 1996-1997. He graduated with a B.A. from San Jose State University where he was also executive editor of the daily student newspaper.

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