What You Should DoBy Larry Barrett | Posted 2002-12-01 Print
Chrysler is going to measure supplier against supplier every day of the week. Are you ready for your company to get graded, constantly?If You Get Rated by a Customer">
What You Should Do If You Get Rated by a Customer
Understand the metrics
Get clear explanation of how you will be measured
Watch your ratings closely
Figure out where you stand in all key criteria versus rivals
Figure out what data to collect
You'll need to know what measurements to track
Create your own monitoring system
Know how you're performing beforeor at least at the same timeyou report it to customer
Establish red flags
Determine what indicators precede actual quality or manufacturing problems; and create an alert system within your organization
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