Quaker Chemical Base Case

By Baselinemag  |  Posted 2002-05-15 Print this article Print

An online collaboration system is helping Quaker Chemical become more efficient. Now the chemical maker needs to convince all employees to use it.

Quaker Chemical Base Case

Headquarters: One Quaker Park, 901 Hector St., Conshohocken, PA 19428-0809

Phone: (610) 832-4000

Business: Quaker is a worldwide developer and maker of custom-formulated chemical specialty products

Chief Information Officer: Irving "Bubba" Tyler

Recent financials: 2001 revenues of $251 million

Challenge: Using collaborative software to share information as the company asked its salespeople to sell by business line instead of geographic region

Baseline Goals:

  • Get all 1,100 employees using the system within two years
  • Increase the number of searches made on the system by 30% within a year
  • Cut in half the time it takes to do certain accounts-payable processes

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