FedEx: Personal Touch - 'ZIFFPAGE TITLEFedex Base Case '

Fedex Base Case

Headquarters:
942 S. Shady Grove Rd.,
Memphis, TN 38120

Phone: (901) 818-7500

Business: Delivers packages and provides other business services in 215 countries and territories.

Chief Information Officer: Robert B. Carter

Financials in fiscal 2004 (through May 31, 2004): Revenue $24.7 billion; net income $838 million.

Challenge: Continue to improve customer service without raising costs.

Baseline Goals:

• Improve productivity 5% a year, from $126,176 of revenue per employee in fiscal 2004.
• Grow revenue 10% a year, from $24.7 billion in fiscal 2004.
• Improve margin of operating profit to 10% of revenue, from 5.8% in fiscal 2004.