Dillard's: The Big Fix - ' Dillard' (
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Dillard's Base Case
Headquarters: 1600 Cantrell Road, Little Rock, AR 72201
Phone: (501) 376-5200
Business: Third-largest department store chain in U.S.
Chief Information Officer: Bill Holder
Replenishment Manager: Donna Walls
Financials in 2002: $8.2 billion in sales; $132 million profit; EPS $1.55 (fiscal year ended Feb. 1, 2003).
Challenge: Improve inventory turns and deploy a supply-chain system to obtain better forecasting and replenishment capabilities.
Baseline Goals:
Bring its inventory turns to the industry standard of 4.9 times a year, up from 3.7.
Improve the way the company stocked shelves with 15 million different products.
Automate forecasting of demand, to serve 331 individual stores,--rather than five regional centers.
Projects: Supply Chain 
