By Mel Duvall  |  Posted 2003-07-01 Print this article Print

Dillard's launched a supply-chain project to better manage 15 million store items. But new software could only handle 20% of the work.

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Dillard's Base Case

Headquarters: 1600 Cantrell Road, Little Rock, AR 72201

Phone: (501) 376-5200

Business: Third-largest department store chain in U.S.

Chief Information Officer: Bill Holder

Replenishment Manager: Donna Walls

Financials in 2002: $8.2 billion in sales; $132 million profit; EPS $1.55 (fiscal year ended Feb. 1, 2003).

Challenge: Improve inventory turns and deploy a supply-chain system to obtain better forecasting and replenishment capabilities.

Baseline Goals:

  • Bring its inventory turns to the industry standard of 4.9 times a year, up from 3.7.
  • Improve the way the company stocked shelves with 15 million different products.
  • Automate forecasting of demand, to serve 331 individual stores,--rather than five regional centers.

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    Contributing Editor
    Mel Duvall is a veteran business and technology journalist, having written for a variety of daily newspapers and magazines for 17 years. Most recently he was the Business Commerce Editor for Interactive Week, and previously served as a senior business writer for The Financial Post.


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