By Mel Duvall  |  Posted 2003-07-01 Print this article Print

Dillard's launched a supply-chain project to better manage 15 million store items. But new software could only handle 20% of the work.

s Base Case">

Dillard's Base Case

Headquarters: 1600 Cantrell Road, Little Rock, AR 72201

Phone: (501) 376-5200

Business: Third-largest department store chain in U.S.

Chief Information Officer: Bill Holder

Replenishment Manager: Donna Walls

Financials in 2002: $8.2 billion in sales; $132 million profit; EPS $1.55 (fiscal year ended Feb. 1, 2003).

Challenge: Improve inventory turns and deploy a supply-chain system to obtain better forecasting and replenishment capabilities.

Baseline Goals:

  • Bring its inventory turns to the industry standard of 4.9 times a year, up from 3.7.
  • Improve the way the company stocked shelves with 15 million different products.
  • Automate forecasting of demand, to serve 331 individual stores,--rather than five regional centers.

  • <12
    Contributing Editor
    Mel Duvall is a veteran business and technology journalist, having written for a variety of daily newspapers and magazines for 17 years. Most recently he was the Business Commerce Editor for Interactive Week, and previously served as a senior business writer for The Financial Post.


    Submit a Comment

    Loading Comments...
    eWeek eWeek

    Have the latest technology news and resources emailed to you everyday.

    By submitting your information, you agree that baselinemag.com may send you Baselinemag offers via email, phone and text message, as well as email offers about other products and services that Baselinemag believes may be of interest to you. Baselinemag will process your information in accordance with the Quinstreet Privacy Policy.

    Click for a full list of Newsletterssubmit