CoBy Mel Duvall | Posted 2003-03-06 Print
When an IBM subsidiary set out to refurbish computers storing data for clients, no one could have anticipated the drama that would follow when a pocket-sized, 30-gigabyte hard drive was reported missing in January.-Operators Base Case">
Headquarters: Priory Square, Guelph, Ontario, Canada N1H 6P8
Phone: (519) 824-4400
Business: One of Canada's largest full-line insurance providers
Chief Executive Officer: Kathy Bardswick
Financials: US$1.4 billion in revenues 2001, US$20.2 million profit
Challenge: Co-operators Life division hires ISM Canada to compile policy statements for life insurance and pensions. In January, it learned that a hard drive containing personal data on 176,000 of its clients was missing
- Assemble pre-established 12-member emergency response team within 24 hours of security breach report
- Respond to all customers by mail within 48 hours and set up call center to handle follow-up inquiries
- Avoid future exposure of clients' personal data whether it is maintained internally or handled by outside vendors
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
Which topic are you interested in?
What is your company size?
What is your job title?
What is your job function?
Searching our resource database to find your matches...