CoBy Mel Duvall | Posted 2003-03-06 Email Print
When an IBM subsidiary set out to refurbish computers storing data for clients, no one could have anticipated the drama that would follow when a pocket-sized, 30-gigabyte hard drive was reported missing in January.-Operators Base Case">
Headquarters: Priory Square, Guelph, Ontario, Canada N1H 6P8
Phone: (519) 824-4400
Business: One of Canada's largest full-line insurance providers
Chief Executive Officer: Kathy Bardswick
Financials: US$1.4 billion in revenues 2001, US$20.2 million profit
Challenge: Co-operators Life division hires ISM Canada to compile policy statements for life insurance and pensions. In January, it learned that a hard drive containing personal data on 176,000 of its clients was missing
- Assemble pre-established 12-member emergency response team within 24 hours of security breach report
- Respond to all customers by mail within 48 hours and set up call center to handle follow-up inquiries
- Avoid future exposure of clients' personal data whether it is maintained internally or handled by outside vendors
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