Harvard Pilgrim

The HMO wanted to encrypt confidential e-mail messages, but some employees were not following the rules.

Harvard Pilgrim: Base Case

Headquarters: 93 Worcester St., Wellesley, MA 02481

Phone: (617) 745-1000

URL: www.harvardpilgrim.org

Business: Nonprofit health-maintenance organization with 975,000 members.

CIO: Deborah A. Norton

Chief Information Security Officer: Ken Patterson

Financials in 2005: Revenue of $1.8 billion and net income of $50.6 million for the first nine months of 2006.

Baseline Goals:

• Drive compliance with e-mail encryption policy to 100%.
• Integrate security with existing e-mail infrastructure.
• Encrypt data residing on 2,200 personal computers.