By Mel Duvall  |  Posted 2006-06-12 Print this article Print

How do you get workers to use a new software application? Try cutting off their e-mail. The CEO of this Canadian manufacturer says it worked for him.

Using a Big Stick

Overall, Montgomery says the biggest challenge in implementing the ERP, workflow and business intelligence offerings did not involve the technology, but people. He got most employees on board by informing them of the company's business situation and detailing the benefits that could be achieved by using the software and its workflow features. He explained that unless Davis became more efficient, the company's survival—and, in turn, their jobs—were at risk.

That worked for the majority of employees, but as in many businesses that have been around for close to 75 years, some will resist change. He didn't like using the big stick, i.e., threatening to fire employees or shutting down e-mail accounts, but was prepared to use it.

"To make an implementation of this nature work, you really need buy-in from the top down," he says. "If you're going to implement a decision you've invested heavily in, you've got to be prepared to follow through."

Contributing Editor
Mel Duvall is a veteran business and technology journalist, having written for a variety of daily newspapers and magazines for 17 years. Most recently he was the Business Commerce Editor for Interactive Week, and previously served as a senior business writer for The Financial Post.


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