Base CaseBy John W. Verity | Posted 2005-08-04 Email Print
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Who cares about owner's manuals? The German automaker does. It sees that book in the glove compartment as a means of improving its relationships with customers.: Volkswagen At a Glance">
U.S. Headquarters: 3800 Hamlin Rd., Auburn Hills, MI 48326 Phone: (248) 340-5000 Business: Manufacturer of Volkswagen models such as Golf and Passat, and luxury lines such as Audi, Lamborghini and Bentley.
- Publish manuals in 29 languages, up from nine.
- Generate 2.8 million pages in print or online for manuals, up from 1.3 million, a productivity increase of 114%.
- Slash production times for new manuals by more than 50%, and cut translation times by 90%.