Veterans Affairs Base CaseBy John McCormick | Posted 2004-04-04 Email Print
Veterans Affairs didn't have much to show for the half-billion dollars it spent on two projects—until some discipline helped muster the troops.
Veterans Affairs Base Case
Organization: U.S. Department of Veterans Affairs, a cabinet-level agency of the U.S. government.
Headquarters: 810 Vermont Avenue NW, Washington, D.C. 20420
Phone: (202) 273-5400
Business: To provide American veterans with health and rehabilitation services; employment and educational services; and compensation and benefit payments.
Chief Information Officer: Robert McFarland
Financials: $64 billion budget for 2004 fiscal year; $68 billion requested for 2005 fiscal year.
Challenges: Fully deploy new compensation and pension systems to improve speed and accuracy of claims processing; create two-way, electronic medical-records system with the Department of Defense.
- Cut backlog in unresolved claims, which reached 420,603 at the end of September 2001, to 250,000 claims.
- Reduce the time to process a claim, which was 182 days at the end of September 2003, to 100 days.
- Eliminate the waiting list for vets seeking primary care, from 300,000 in 2001, down to 30,000 earlier this year.
IT Solutions Builder TOP IT RESOURCES TO MOVE YOUR BUSINESS FORWARD
Which topic are you interested in?
What is your company size?
What is your job title?
What is your job function?
Searching our resource database to find your matches...