By John Moore  |  Posted 2005-07-08 Print this article Print

The biotech equipment maker wanted to expand business in Japan. But faxing in hand-written orders was faster than using its online catalog. Something had to click.

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Millipore Corp. Base Case Headquarters: 290 Concord Rd., Billerica, MA 01821

Phone: (978) 715-4321

Business: Targets the biosciences market with technologies, tools and services for the development and manufacture of therapeutic drugs.

Financials in 2004: Revenue of $883 million; net income of $105.6 million.

Manager, Internet Services: Jeff O'Halloran

Challenges: Keep information-technology infrastructure costs in check as the company continues to expand; extend e-commerce globally and maintain high service levels in each geographic market.

Baseline goals:

  • Hold average Web page loading time to 1.7 seconds, down from 7 or more seconds.

  • Reduce e-commerce transaction times from about 4 minutes to under 2 minutes.
  • Avoid up to $200,000 in annual fees for Web hosting sites around the world.

John writes the Contract Watch column and his own column for the Channel Insider.

John has covered the information-technology industry for 15 years, focusing on government issues, systems integrators, resellers and channel activities. Prior to working with Channel Insider, he was an editor at Smart Partner, and a department editor at Federal Computer Week, a newspaper covering federal information technology. At Federal Computer Week, John covered federal contractors and compiled the publication's annual ranking of the market's top 25 integrators. John also was a senior editor in the Washington, D.C., bureau of Computer Systems News.


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