ZIFFPAGE TITLEMillipore CorpBy John Moore | Posted 2005-07-08 Email Print
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The biotech equipment maker wanted to expand business in Japan. But faxing in hand-written orders was faster than using its online catalog. Something had to click.. Base Case">
Millipore Corp. Base Case
Headquarters: 290 Concord Rd., Billerica, MA 01821
Phone: (978) 715-4321
Business: Targets the biosciences market with technologies, tools and services for the development and manufacture of therapeutic drugs.
Financials in 2004: Revenue of $883 million; net income of $105.6 million.
Manager, Internet Services: Jeff O'Halloran
Challenges: Keep information-technology infrastructure costs in check as the company continues to expand; extend e-commerce globally and maintain high service levels in each geographic market.
- Hold average Web page loading time to 1.7 seconds, down from 7 or more seconds.
- Reduce e-commerce transaction times from about 4 minutes to under 2 minutes.
- Avoid up to $200,000 in annual fees for Web hosting sites around the world.