I.T., Not Just Elbow Grease, Help Utility's Recovery - ' Southern Co'
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. Base Case">
Headquarters: 270 Peachtree St. N.W., Atlanta, GA 30303
Phone: (404) 506-5000
Business: Operates Alabama Power, Georgia Power, Gulf Power, Mississippi Power and Savannah Electric.
Chief Information Officer: Rebecca Blalock
Financials in 2004: $11.9 billion in revenue; $1.53 billion in net income.
Challenge: Manage more than 2 million documents and other content, from technical manuals to engineering drawings of boilers and other plant assets, and enable employees in far-flung locations to easily access the information.
BASELINE GOALS:
Reduce average time spent finding content such as engin-eering drawings, from two hours to less than 10 minutes.
Increase the rate of success in finding the right content on the first try, from 50% to 90%.
Save $40,000 a year by eliminating three legacy systems.
Story Guide:
I.T., Not Just Elbow Grease, Help Utility's Recovery
Untangling an Unplanned Legacy
Making Related Content Connect
Applying Tradition of Reliability to I.T.
Southern Co. Base Case
Projects: Processes 
