Southern Co

By Bob Violino  |  Posted 2006-01-14 Print this article Print

The electricity distributor restored service in September 2005 to its Mississippi customers within 12 days, instead of 28. A system to find critical documents offered an assist.

. Base Case">
Headquarters: 270 Peachtree St. N.W., Atlanta, GA 30303
Phone: (404) 506-5000
Business: Operates Alabama Power, Georgia Power, Gulf Power, Mississippi Power and Savannah Electric.
Chief Information Officer: Rebecca Blalock
Financials in 2004: $11.9 billion in revenue; $1.53 billion in net income.
Challenge: Manage more than 2 million documents and other content, from technical manuals to engineering drawings of boilers and other plant assets, and enable employees in far-flung locations to easily access the information.

  • Reduce average time spent finding content such as engin-eering drawings, from two hours to less than 10 minutes.
  • Increase the rate of success in finding the right content on the first try, from 50% to 90%.
  • Save $40,000 a year by eliminating three legacy systems.

    Story Guide:
    I.T., Not Just Elbow Grease, Help Utility's Recovery

  • Untangling an Unplanned Legacy
  • Making Related Content Connect
  • Applying Tradition of Reliability to I.T.
  • Southern Co. Base Case

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