America West Base CaseBy David F. Carr | Posted 2004-01-16 Email Print
Re-Thinking HR: What Every CIO Needs to Know About Tomorrow's Workforce
Poor on-time performance was crippling America West. Then the airline dumped its failing hardware.
America West Base Case
Headquarters: 111 W. Rio Salado Parkway, Tempe, AZ 85281
Phone Number: (480) 693-0800
Business: Discount airline with hubs in Phoenix and Las Vegas.
Chief Information Officer: Joe Beery
Financials in 2002: $2 billion, with a net loss of $387.9 million.
Challenge: Improve reliability and cut information-systems costs, as part of an effort to improve the airline's on-time performance.