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Hospital Revives Its "Dead" Patients
By Larry Barrett
2003-02-10

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Hospital Revives Its "Dead" Patients - ' St'
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. Mary's Base Case">

St. Mary's Base Case

Institution name: St. Mary's Mercy Medical Center

Headquarters: 200 Jefferson St. SE, Grand Rapids, MI 49503

Phone: (616) 752-6090

Business: Hospital serving Western Michigan

Chief Financial Officer: Steve Pirog

Financials in fiscal 2001: $235 million in sales; net income of $6.2 million; net profit margin 2.6%

Challenge: Upgrade performance of patient-management software system

BASELINE GOALS:

Improve accuracy of patient records
Increase patient-service revenue, from $180.8 million in 2001 to $188.2 million in 2002
Keep patient admissions above 16,000 a year

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