By Larry Barrett  |  Posted 2003-02-10 Print this article Print

Eighty-five hundred people at St. Mary's Mercy thought they were still alive. But the hospital's computers were telling them they were not.

St. Mary's Base Case

Institution name: St. Mary's Mercy Medical Center

Headquarters: 200 Jefferson St. SE, Grand Rapids, MI 49503

Phone: (616) 752-6090

Business: Hospital serving Western Michigan

Chief Financial Officer: Steve Pirog

Financials in fiscal 2001: $235 million in sales; net income of $6.2 million; net profit margin 2.6%

Challenge: Upgrade performance of patient-management software system


  • Improve accuracy of patient records
  • Increase patient-service revenue, from $180.8 million in 2001 to $188.2 million in 2002
  • Keep patient admissions above 16,000 a year

Senior Writer
Larry, of San Carlos, Calif., was a senior writer and editor at CNet, writing analysis, breaking news and opinion stories. He was technology reporter at the San Jose Business Journal from 1996-1997. He graduated with a B.A. from San Jose State University where he was also executive editor of the daily student newspaper.

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