StBy Larry Barrett Print
Eighty-five hundred people at St. Mary's Mercy thought they were still alive. But the hospital's computers were telling them they were not.
Institution name: St. Mary's Mercy Medical Center
Headquarters: 200 Jefferson St. SE, Grand Rapids, MI 49503
Phone: (616) 752-6090
Business: Hospital serving Western Michigan
Chief Financial Officer: Steve Pirog
Financials in fiscal 2001: $235 million in sales; net income of $6.2 million; net profit margin 2.6%
Challenge: Upgrade performance of patient-management software system
- Improve accuracy of patient records
- Increase patient-service revenue, from $180.8 million in 2001 to $188.2 million in 2002
- Keep patient admissions above 16,000 a year
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