Top 20 SMB Technologies and Purchasing Trends - ' Criteria for Selecting Vendors '
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SMBs Criteria for Selecting Vendors
The following is how SMBs rank the criteria for selecting technology vendors and how they rate those vendors on meeting these criteria.
| Selecting vendors | Selection Criteria | Improvement Needed |
| Competitive pricing |
94% | 67% |
| Delivers as promised |
91% |
47% |
| Quality installation |
87% | 48% |
| Knowledgeable personnel |
81% |
48% |
| Post-sales support |
79% | 47% |
| Scalable products |
78% |
42% |
| Understands SMB needs |
74% | 49% |
| Pricing flexibility |
68% |
45% |
| Offers variety of solutions |
64% | 37% |
| Offers variety of solutions |
64% |
37% |
| Custom solutions |
63% | 41% |
| Proactive support |
59% |
38% |
| Provides training |
57% | 35% |
| Known brand/market leader |
56% |
n/a |
| Recommended by colleagues |
53% | n/a |
|
Projects: Management 
