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Top 20 SMB Technologies and Purchasing Trends
By Lawrence Walsh
2007-11-02

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Top 20 SMB Technologies and Purchasing Trends - ' Criteria for Selecting Vendors '
( Page 6 of 6 )

SMBs Criteria for Selecting Vendors

The following is how SMBs rank the criteria for selecting technology vendors and how they rate those vendors on meeting these criteria.

Selecting vendors	Selection Criteria	Improvement Needed
Competitive pricing	94%	67%
Delivers as promised	91%	47%
Quality installation	87%	48%
Knowledgeable personnel	81%	48%
Post-sales support	79%	47%
Scalable products	78%	42%
Understands SMB needs	74%	49%
Pricing flexibility	68%	45%
Offers variety of solutions	64%	37%
Offers variety of solutions	64%	37%
Custom solutions	63%	41%
Proactive support	59%	38%
Provides training	57%	35%
Known brand/market leader	56%	n/a
Recommended by colleagues	53%	n/a

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	Ziff Davis Enterprise Home \| Contact Us \| Advertise \| Link to Us \| Reprints \| Magazine Subscriptions \| Newsletters Tech RSS Feeds \| White Papers \| Tech Podcasts \| Tech Video \| VARs \| System Builder
	Baseline \| Careers \| Channel Insider \| CIO Insight \| DesktopLinux \| DeviceForge \| DevSource \| eSeminars \| eWEEK \| Enterprise Network Security \| LinuxDevices \| Linux Watch \| Microsoft Watch \| Mid-market \| Networking \| PDF Zone \| Publish \| Security IT Hub \| Strategic Partner \| Web Buyer's Guide \| Windows for Devices
	Developer Shed \| Dev Shed \| ASP Free \| Dev Articles \| Dev Hardware \| SEO Chat \| Tutorialized \| Scripts \| Code Walkers \| Web Hosters \| Dev Mechanic \| Dev Archives \| igrep Use of this site is governed by our Terms of Use and Privacy Policy
	Copyright ©1996-2008 Ziff Davis Enterprise Holdings Inc. All Rights Reserved. eWEEK and Spencer F. Katt are trademarks of Ziff Davis Enterprise Holdings, Inc. Reproduction in whole or in part in any form or medium without express written permission of Ziff Davis Enterprise Inc. is prohibited.