Tim Hortons Base Case

By Mel Duvall  |  Posted 2006-11-21 Print this article Print

The Canadian restaurant chain now opens new stores in 360 days instead of 390. But first it had to get over some hurdles working with project management software.

Tim Hortons Base Case Headquarters: 874 Sinclair Rd., Oakville, Ontario, Canada L6H 2YR
Phone: (905) 845-6511
Business: A restaurant chain specializing in donuts and coffee. Operates 2,600 stores in Canada and
300 in the U.S.
Chairman and co-founder: Ron Joyce (co-founded chain with hockey legend Tim Horton)
Vice President, Engineering: Dan Dominick
Financials in 2005: $1.37 billion (U.S.) in revenue; $172 million in profit.
Challenge: Manage an increasing number of construction projects as the company looks to expand aggressively across Canada and into new U.S. markets.


  • Continue to grow revenue at about 13% a year, from $833 million (U.S.) in 2001 to about $1.5 billion in 2006.
  • Reduce the number of days it takes to build a new Tim Hortons store, from 390 in 2003 to 350 by 2007.
  • Use communications features in project management software to eliminate about $850,000 in annual costs for architectural drawings, plans and courier fees.

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    Contributing Editor
    Mel Duvall is a veteran business and technology journalist, having written for a variety of daily newspapers and magazines for 17 years. Most recently he was the Business Commerce Editor for Interactive Week, and previously served as a senior business writer for The Financial Post.


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