Infamy Online : TurboTax and BlackBerry

By Brian P. Watson  |  Posted 2007-06-05 Print this article Print

A roundup of the most colorful stories in information technology management—and what you can learn from them.

Infamy Online: TurboTax and BlackBerry
Friday the 13th, considered bad luck in some cultures, went off without a hitch in April.

But then came Tuesday the 17th, a day of pure terror for Internet services. For starters, so many procrastinators mobbed TurboTax that night that the online tax filing system buckled, causing delays in submissions. (Luckily, the Tax Man gave late filers—including Out of Scope's author—a reprieve.) In addition, the BlackBerry network went down, cutting off wireless e-mail to approximately 5.76 million users in North America, by IDC's estimates. Research in Motion, the maker of BlackBerry, later announced that a non-critical system upgrade had caused the crash. Ths service was back up the following day. Also on the 17th, Internet telephone provider Vonage announced that it may face bankruptcy in the wake of a court order barring it from taking on new customers, the result of a patent infringement suit by rival Verizon.

By the Numbers: Customer Service Woes
Status Check: Project Management: Gathering Speed
Striking Out: ESPN.com's Fantasy Baseball League

Next page: By The Numbers

Associate Editor

Brian joined Baseline in March 2006. In addition to previous stints at Inter@ctive Week and The Net Economy, he's written for The News-Press in Fort Myers, Fla., as well as The Sunday Tribune in Dublin, Ireland. Brian has a B.A. from Bucknell University and a master's degree from Northwestern University's Medill School of Journalism.


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