The authors of Primal Leadership define the important yet elusive principles of emotional intelligence.
Emotional intelligence in a business leader is one of those qualities that's easy to recognize but hard to define. This may be because it's not so much a single quality as a facility for motivating people and effecting change within an organization. Following are 18 competencies that comprise emotional intelligence, as laid out in Primal Leadership, a book to be published in March 2002.
PERSONAL COMPETENCEHow we manage ourselves
Emotional Self-awareness: reading one's own emotions and recognizing their impact; using "gut sense" to guide decisions
Accurate Self-assessment: knowing one's strengths and limits
Self-confidence: a sound sense of one's self-worth and capabilities
Emotional Self-control: keeping disruptive emotions and impulses under control
Transparency: displaying honesty and integrity; trustworthiness
Adaptability: flexibility in adapting to changing situations or overcoming obstacles
Achievement: the drive to improve performance to meet inner standards of excellence.
Initiative: readiness to act and seize opportunities
SOCIAL COMPETENCEHow we manage relationships
DOMAIN: SOCIAL AWARENESS
Empathy: sensing others' emotions, understanding their perspective, and taking active interest in their concerns
Organizational Awareness: reading the currents, decision networks, and politics at the organizational level
Service: recognizing and meeting follower, client, or customer needs
DOMAIN: RELATIONSHIP MANAGEMENT
Inspirational Leadership: guiding and motivating with a compelling vision
Influence: wielding a range of tactics for persuasion
Developing Others: bolstering others' abilities through feedback and guidance
Change Catalyst: initiating, managing and leading a new direction
Conflict Management: de-escalating disagreements and orchestrating resolutions
Building Bonds: cultivating and maintaining a web of relationships
Teamwork and Collaboration: cooperation and team-building
From Primal Leadership, scheduled for publication by Harvard Business School Press in March 2002. Authors: Daniel Goleman, Richard Boyatzis, Annie McKee.