DeltaBy John McCormick | Posted 2003-04-01 Print
Before its industry went into a tailspin, Delta Air Lines invested $1.5 billion in an instant information network to serve customers better and save millions of dollars. Will that be enough to make it the last major airline able to attract price-conscious
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Delta integrated a collection of mostly off-the-shelf packages of software into a system that provides employees and customers with up-to-the-minute insights on nearly every aspect of its operations.
|Delta Nervous System||Active Enterprise suite, including Active Portal and Active Exchange||Tibco|
|Messaging software||Rendezvous, MQSeries||Tibco, IBM|
|Financial management||mySAP, Business Suite||SAP|
|Revenue optimization||NetWORKS Airline Revenue Optimizer||Manugistics|
|Business analytics||Essbase, Enterprise Miner, Brio||Hyperion, SAS, Brio|
|Data warehouse||Teradata||NCR Teradata|
|Databases||Oracle, DB2||Oracle, IBM|
|Systems management||OpenView, HP||Tivoli, IBM|
|Transaction processing||Tuxedo, CICS, BPM/InConcert||BEA, IBM, Tibco|
|Flight assignment||Coldstart||Developed with Ilog|
|Flight-tracking||Total Dispatch||Developed by Delta system|
TICKETING AND CHECK-IN
|Computer reservations||Deltamatic||Hosted by Worldspan|
|Gate and boarding||Cornerstone||Developed by Delta|
MAINTENANCE AND REPAIR
|Supply-chain management||mySAP Business Suite||SAP|
|Parts management||Xelus Plan, Xelus Extend||Xelus|
|Application server||WebLogic||BEA Systems|
|Content Management||Enterprise Content Management Platform||Documentum|
|Delta runs many of its applications on Hewlett-Packard HP 9000 Series servers and Vectra PCs|
|SOURCES: Delta Air Lines and suppliers|
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