By John McCormick  |  Posted 2003-04-01 Print this article Print

Before its industry went into a tailspin, Delta Air Lines invested $1.5 billion in an instant information network to serve customers better and save millions of dollars. Will that be enough to make it the last major airline able to attract price-conscious

Air Lines Base Technologies">

Delta Air Lines Base Technologies

Delta integrated a collection of mostly off-the-shelf packages of software into a system that provides employees and customers with up-to-the-minute insights on nearly every aspect of its operations.

Delta Nervous System Active Enterprise suite, including Active Portal and Active Exchange Tibco
Messaging software Rendezvous, MQSeries Tibco, IBM
Financial management mySAP, Business Suite SAP
Revenue optimization NetWORKS Airline Revenue Optimizer Manugistics
Business analytics Essbase, Enterprise Miner, Brio Hyperion, SAS, Brio
Data warehouse Teradata NCR Teradata
Databases Oracle, DB2 Oracle, IBM
Systems management OpenView, HP Tivoli, IBM
Transaction processing Tuxedo, CICS, BPM/InConcert BEA, IBM, Tibco
Flight assignment Coldstart Developed with Ilog
Flight-tracking Total Dispatch Developed by Delta system
Computer reservations Deltamatic Hosted by Worldspan
Kiosks TouchPort Kinetics
Gate and boarding Cornerstone Developed by Delta
Supply-chain mySAP SAP
Supply-chain management mySAP Business Suite SAP
Parts management Xelus Plan, Xelus Extend Xelus
Application server WebLogic BEA Systems
Content Management Enterprise Content Management Platform Documentum
Delta runs many of its applications on Hewlett-Packard HP 9000 Series servers and Vectra PCs
SOURCES: Delta Air Lines and suppliers


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