The Delta RosterBy John McCormick | Posted 2003-04-01 Email Print
Before its industry went into a tailspin, Delta Air Lines invested $1.5 billion in an instant information network to serve customers better and save millions of dollars. Will that be enough to make it the last major airline able to attract price-conscious
The Delta Roster
Chief Executive Officer, Delta
Mullin is the change agent. He's restructuring much of the airline's operations, including its fleet and customer service operations. One of his first acts after taking over the airline in 1997 was to call in consultant and former CIO Charlie Feld to rebuild the company's information technology, leading to creation of the Delta Nervous System.
The new corporate pilot. A longtime industry veteran and the former chief executive of Midway Airlines, Selvaggio was Delta's vice president of customer service before being asked to direct liftoff of the low-cost airline subsidiary.
Curtis W. Robb
President and CEO, Delta Technology
Chief Information Officer, Delta Air Lines The old pro. Robb has more than 30 years' experience in managing information technology projects. A former manager at Citicorp Credit Services and IBM, he is using depth of knowledge about software architecture, design and development to build out the Delta Nervous System.
Senior Vice President, Development,
The trusted lieutenant. A longtime Delta employee, he has been instrumental in a number of key Delta technology projects, including the self-service kiosk rollout, and is the day-to-day point man for the Delta Nervous System.
Managing Director, Online Sales and Service, Delta Air Lines
The Web guy. Scheper handles all customer-focused online initiatives for Delta, which
includes Delta.com, the company's relationships with the online travel agencies, and the Web-based products the company offers traditional travel agents.
Chief Executive Officer, The Feld Group
The visionary. For the past 10 years, Feld has been a CIO for hire. He and his team have done limited engagements for First Data Resources, Burlington Northern, and Delta. Earlier, Feld was the CIO at Frito-Lay, where he developed the snack maker's highly touted handheld computer network.
Beth Payne National Account Manager, Tibco
She's the power in the middle. Payne, a former banker, has been working with Delta for three years and is responsible for making sure Delta is getting the resources it needs to take full advantage of its ActiveEnterprise middleware software, which powers the Delta Nervous System.
Senior Consulting Partner, Teradata
The data expert. A former vice president of marketing at Northwest Airlines and a Worldspan veteran, he understands how customer information can be mined from its various data stores and analyzed.
Client Business Manager, Hewlett-Packard
The platform professional. Much of the Delta Nervous System runs on HP systems. Papadopoulos is HP's liaison into Delta and works closely with the airline to make sure the HP platform is as robust as it can be.
Senior Sales Executive, SAP
The SAP wingman. Lange has worked closely with Delta in implementing SAP modules across the airline's supply chain, financial reporting systems and human-resources functions.
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