What You Should DoBy Baselinemag | Posted 2002-05-09 Print
Online exclusive: When Spherion was in the market for customer relationship managment, best-of-breed tools trumped offerings from big guns like Siebel and SAP.
Picking a CRM Vendor
Deciding on a CRM software vendor? When to think small:
- If you need deep functionality as much as, if not more than, you need breadth
- If you have the people and know-how to integrate products from different suppliers
- If you can keep pace with the upgrades from a variety of vendors, and can deploy them without breaking other applications
- If you have not reached the point of junking your existing applications and systems in one fell swoop
Source: Aberdeen Group
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