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Projects: Management



Aviall Thinks Outside the Box



By Tom Steinert-Threlkeld

  Table of Contents:
  1. Aviall Thinks Outside the Box
  2. ' Outside the Box '
  3. ' Troubleshooting the Hard Sell '
  4. ' Here Comes the Hard '
  5. ' Aviall Inc'

The aviation-parts company was having trouble shipping out its goods. Then it found salve for its self-inflicted wounds.

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Aviall Thinks Outside the Box - ' Aviall Inc'


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. Base Case">


Aviall Inc. Base Case

Headquarters: 2750 Regent Blvd., DFW Airport, TX 75261

Phone: (972) 586-1000

Business: Sells aviation parts, components and supplies

Chief Information Officer: Joe Lacik

Financials (first nine months, 2002): $582.7 million in revenue, $19.2 million in net income, net profit margin, 3.3%

Challenge: Get control of parts delivery processes. Integrate wide range of key applications that could not exchange data critical to operations, including planning, inventory, customer relationship, electronic catalog and service management software from different suppliers

BASELINE GOALS:

  • Grow revenue more than 10% a year, after sales fell 8% to $371.9 million in 1999
  • Improve productivity of sales force, by one usable hour a day
  • Cut cost of handling an order, from $7 a transaction


 
 
>>> More Projects: Management Articles          >>> More By Tom Steinert-Threlkeld
 


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