Aviall Inc . Base Case

By Tom Steinert-Threlkeld  |  Posted 2003-01-17 Print this article Print

The aviation-parts company was having trouble shipping out its goods. Then it found salve for its self-inflicted wounds.

Aviall Inc. Base Case

Headquarters: 2750 Regent Blvd., DFW Airport, TX 75261

Phone: (972) 586-1000

Business: Sells aviation parts, components and supplies

Chief Information Officer: Joe Lacik

Financials (first nine months, 2002): $582.7 million in revenue, $19.2 million in net income, net profit margin, 3.3%

Challenge: Get control of parts delivery processes. Integrate wide range of key applications that could not exchange data critical to operations, including planning, inventory, customer relationship, electronic catalog and service management software from different suppliers


  • Grow revenue more than 10% a year, after sales fell 8% to $371.9 million in 1999
  • Improve productivity of sales force, by one usable hour a day
  • Cut cost of handling an order, from $7 a transaction

Tom was editor-in-chief of Interactive Week, from 1995 to 2000, leading a team that created the Internet industry's first newspaper and won numerous awards for the publication. He also has been an award-winning technology journalist for the Dallas Morning News and Fort Worth Star-Telegram. He is a graduate of the Harvard Business School and the University of Missouri School of Journalism.

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