Aviall Inc . Base CaseBy Tom Steinert-Threlkeld | Posted 2003-01-17 Print
The aviation-parts company was having trouble shipping out its goods. Then it found salve for its self-inflicted wounds.
Headquarters: 2750 Regent Blvd., DFW Airport, TX 75261
Phone: (972) 586-1000
Business: Sells aviation parts, components and supplies
Chief Information Officer: Joe Lacik
Financials (first nine months, 2002): $582.7 million in revenue, $19.2 million in net income, net profit margin, 3.3%
Challenge: Get control of parts delivery processes. Integrate wide range of key applications that could not exchange data critical to operations, including planning, inventory, customer relationship, electronic catalog and service management software from different suppliers
- Grow revenue more than 10% a year, after sales fell 8% to $371.9 million in 1999
- Improve productivity of sales force, by one usable hour a day
- Cut cost of handling an order, from $7 a transaction
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