Verizon Communications Base CaseBy Dennis Mendyk | Posted 2003-09-10 Print
The telecom company's cables were crushed and submerged in water after 7 World Trade Center crashed.
Verizon Communications Base Case
Headquarters: 1095 Avenue of the Americas, New York, NY 10036
Phone: (212) 395-2121
Business: Sells wired and wireless voice and data services to business and residential customers.
Chief Information Officer: Shaygan Kheradpir
Chief Technology Officer: Mark Wegleitner
Financials: $33.3 billion in revenue for the first six months of 2003; $2.7 billion in net income; 8.2% net income margin.
Challenges: Rebuild telecom network in Lower Manhattan to recover from Sept. 11, 2001, terrorist attacks; improve physical security at more than 1,700 central switching offices scattered across 29 states; cut operating costs by moving customer service from call centers to the Web.
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