Verizon Communications Base Case

By Dennis Mendyk  |  Posted 2003-09-10 Print this article Print

The telecom company's cables were crushed and submerged in water after 7 World Trade Center crashed.

Verizon Communications Base Case

Headquarters: 1095 Avenue of the Americas, New York, NY 10036

Phone: (212) 395-2121

Business: Sells wired and wireless voice and data services to business and residential customers.

Chief Information Officer: Shaygan Kheradpir

Chief Technology Officer: Mark Wegleitner

Financials: $33.3 billion in revenue for the first six months of 2003; $2.7 billion in net income; 8.2% net income margin.

Challenges: Rebuild telecom network in Lower Manhattan to recover from Sept. 11, 2001, terrorist attacks; improve physical security at more than 1,700 central switching offices scattered across 29 states; cut operating costs by moving customer service from call centers to the Web.

Baseline Goals:

  • Complete rebuilding of the Lower Manhattan network in 2004.

  • Complete "site hardening" of 200 biggest revenue-generating central offices by 2007.

  • Get 30% or more customers to pay bills via the e-services Web platform by 2005, up from 10% today.

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    Dennis Mendyk comes to The Net Economy from Interactive Week, where he served as Telecommunications Editor since July 1998. He was a founding editor of tele.com and has covered the communications and computing industries as an editor and writer since 1984. Mendyk is a past recipient of the Jesse H. Neal Award for editorial excellence.

    He holds a Bachelor of Arts degree in Journalism from New York University and a Master of Arts degree in History from the University of Connecticut.


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