Portal Software: Cleaning Up a Dirty Job - ' UNICCO Base Case '

UNICCO Base Case

Headquarters:
275 Grove St.,
Newton, MA 02466
Phone: (617) 527-5222
Business: Facilities maintenance
Chief Information Officer: Jeff Peterson
Revenue in 2006: $713 million (privately held; no other details available).
Challenge: Establish a corporate portal for employees and clients by integrating disparate software applications and developing custom applications where necessary.

Baseline Goals:

• Reduce cost per user, from $1,065 in 2004 to $65 in 2008.
• Reduce technology spending as a percentage of revenue, from 0.7% in 2006 to 0.6% in 2007.
• Implement 10 customer dashboards by fall 2007.