UNICCO Base Case

By Elizabeth Bennett Print this article Print

Companies retaining UNICCO to clean offices, maintain heavy machinery and landscape grounds can schedule and track jobs and monitor work quality—all without picking up the phone.

UNICCO Base Case

275 Grove St.,
Newton, MA 02466
Phone: (617) 527-5222
Business: Facilities maintenance
Chief Information Officer: Jeff Peterson
Revenue in 2006: $713 million (privately held; no other details available).
Challenge: Establish a corporate portal for employees and clients by integrating disparate software applications and developing custom applications where necessary.

Baseline Goals:

  • Reduce cost per user, from $1,065 in 2004 to $65 in 2008.
  • Reduce technology spending as a percentage of revenue, from 0.7% in 2006 to 0.6% in 2007.
  • Implement 10 customer dashboards by fall 2007.

This article was originally published on 2007-02-28
Senior Writer
Elizabeth has been writing and reporting at Baselinesince its inaugural issue. Most recently, Liz helped Fortune 500 companies with their online strategies as a customer experience analyst at Creative Good. Prior to that, she worked in the organization practice at McKinsey & Co. She holds a B.A. from Vassar College.
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