Florida's Turnpike Spin With Remote Monitoring - 'ZIFFPAGE TITLEFlorida' (
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's Turnpike Enterprise Base Case">
Florida's Turnpike Enterprise Base Case
Headquarters: Milepost 263, Florida's Turnpike, Turkey Lake Service Plaza, Ocoee, FL 34761
Phone: (407) 532-3999
Business: Maintains 600 miles of roadway and bridges, and collects tolls to fund operations.
Information-Technology Manager: Charles Lucas
Financials: $672 million in toll revenue for year ended June 30, 2005, up 11.8% from prior fiscal year.
Challenge: Consolidate management and monitoring of toll equipment.
BASELINE GOALS:
Reduce maintenance dispatch calls by 33% from 2005 to 2006.
Provide proactive 24-hour monitoring of 1,100 toll lanes and related infrastructure.
Increase percentage of electronic tolls to 75% by December 2008, from 57% in April 2006.
Sunwatch: the Fix-It Patrol
By using centralized systems monitoring, the SunWatch team now resolves problems faster and spots more of them before toll managers put in a call—critical measures for the turnpike as it increases automated toll collection.
| No. of calls to maintenance team, per month |
4,000 |
2,900 |
| Time to resolve problem in lane controller |
2 or more hours |
15 minutes |
| Electronic transactions as percentage of total |
52%* |
57%** |
|
* AVERAGE FOR 12 MONTHS ENDED JUNE 30, 2005. ** AVERAGE FOR MARCH 2006.
SOURCE: FLORIDA'S TURNPIKE ENTERPRISE
Projects: Integration 
