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By Baselinemag  |  Posted 2006-05-06 Email Print this article Print
 
 
 
 
 
 
 

The Sunshine State's transportation department set up a central team to monitor 1,100 toll lanes statewide—and is now fixing system outages faster to keep revenue coming.

s Turnpike Enterprise Base Case">

Florida's Turnpike Enterprise Base Case Headquarters: Milepost 263, Florida's Turnpike, Turkey Lake Service Plaza, Ocoee, FL 34761
Phone: (407) 532-3999
Business: Maintains 600 miles of roadway and bridges, and collects tolls to fund operations.
Information-Technology Manager: Charles Lucas
Financials: $672 million in toll revenue for year ended June 30, 2005, up 11.8% from prior fiscal year.
Challenge: Consolidate management and monitoring of toll equipment.

BASELINE GOALS:

  • Reduce maintenance dispatch calls by 33% from 2005 to 2006.
  • Provide proactive 24-hour monitoring of 1,100 toll lanes and related infrastructure.
  • Increase percentage of electronic tolls to 75% by December 2008, from 57% in April 2006.

    Sunwatch: the Fix-It Patrol

    By using centralized systems monitoring, the SunWatch team now resolves problems faster and spots more of them before toll managers put in a call—critical measures for the turnpike as it increases automated toll collection.

    No. of calls to maintenance team, per month 4,000 2,900
    Time to resolve problem in lane controller 2 or more hours 15 minutes
    Electronic transactions as percentage of total 52%* 57%**

    * AVERAGE FOR 12 MONTHS ENDED JUNE 30, 2005. ** AVERAGE FOR MARCH 2006.
    SOURCE: FLORIDA'S TURNPIKE ENTERPRISE



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