ABM Industries Base Case

Headquarters:
160 Pacific Ave.,
Suite 222,
San Francisco, CA 94111

Phone: (415) 733-4000

Business: Janitorial, lighting, engineering, parking, security and window washing services for office buildings and other facilities.

Chief Technology Officer: Anthony Lackey

Financials in 2004: $41.9 million in income from continuing operations, pending changes in accounting for workers' compensation insurance. Revenue of $2.4 billion.

Challenge: Provide a single, easy-to-use and easy-to-maintain network to serve a variety of largely independent business units and non-technical employees.

Baseline Goals:

• Reduce technology costs by $3 million to $4 million a year.
• Serve 3,600 users in 2005, up from 2,100 in 1999.
• Keep network running 99.98% of time, while cutting support personnel to 16 from 23.