ZIFFPAGE TITLEABM Industries Base Case

By Tom Steinert-Threlkeld  |  Posted 2005-01-13 Email Print this article Print

The $2.4 billion cleaning and maintenance service gave its window washers, janitors and engineers a single way of doing business with customers. But selling all of its services at the same time is still elusive.

ABM Industries Base Case

160 Pacific Ave.,
Suite 222,
San Francisco, CA 94111

Phone: (415) 733-4000

Business: Janitorial, lighting, engineering, parking, security and window washing services for office buildings and other facilities.

Chief Technology Officer: Anthony Lackey

Financials in 2004: $41.9 million in income from continuing operations, pending changes in accounting for workers' compensation insurance. Revenue of $2.4 billion.

Challenge: Provide a single, easy-to-use and easy-to-maintain network to serve a variety of largely independent business units and non-technical employees.

Baseline Goals:

  • Reduce technology costs by $3 million to $4 million a year.
  • Serve 3,600 users in 2005, up from 2,100 in 1999.
  • Keep network running 99.98% of time, while cutting support personnel to 16 from 23.

Tom was editor-in-chief of Interactive Week, from 1995 to 2000, leading a team that created the Internet industry's first newspaper and won numerous awards for the publication. He also has been an award-winning technology journalist for the Dallas Morning News and Fort Worth Star-Telegram. He is a graduate of the Harvard Business School and the University of Missouri School of Journalism.

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