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ZIFFPAGE TITLEABM Industries Base Case

By Tom Steinert-Threlkeld  |  Posted 2005-01-13 Print this article Print
 
 
 
 
 

The $2.4 billion cleaning and maintenance service gave its window washers, janitors and engineers a single way of doing business with customers. But selling all of its services at the same time is still elusive.


ABM Industries Base Case

Headquarters:
160 Pacific Ave.,
Suite 222,
San Francisco, CA 94111

Phone: (415) 733-4000

Business: Janitorial, lighting, engineering, parking, security and window washing services for office buildings and other facilities.

Chief Technology Officer: Anthony Lackey

Financials in 2004: $41.9 million in income from continuing operations, pending changes in accounting for workers' compensation insurance. Revenue of $2.4 billion.

Challenge: Provide a single, easy-to-use and easy-to-maintain network to serve a variety of largely independent business units and non-technical employees.

Baseline Goals:

  • Reduce technology costs by $3 million to $4 million a year.
  • Serve 3,600 users in 2005, up from 2,100 in 1999.
  • Keep network running 99.98% of time, while cutting support personnel to 16 from 23.


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Editor-in-Chief
tst@ziffdavisenterprise.com
Tom was editor-in-chief of Interactive Week, from 1995 to 2000, leading a team that created the Internet industry's first newspaper and won numerous awards for the publication. He also has been an award-winning technology journalist for the Dallas Morning News and Fort Worth Star-Telegram. He is a graduate of the Harvard Business School and the University of Missouri School of Journalism.
 
 
 
 
 
 
 
 
 
 
 

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