ZIFFPAGE TITLEABM Industries Base CaseBy Tom Steinert-Threlkeld | Posted 2005-01-13 Email Print
The $2.4 billion cleaning and maintenance service gave its window washers, janitors and engineers a single way of doing business with customers. But selling all of its services at the same time is still elusive.
ABM Industries Base Case
160 Pacific Ave.,
San Francisco, CA 94111
Phone: (415) 733-4000
Business: Janitorial, lighting, engineering, parking, security and window washing services for office buildings and other facilities.
Chief Technology Officer: Anthony Lackey
Financials in 2004: $41.9 million in income from continuing operations, pending changes in accounting for workers' compensation insurance. Revenue of $2.4 billion.
Challenge: Provide a single, easy-to-use and easy-to-maintain network to serve a variety of largely independent business units and non-technical employees.
- Reduce technology costs by $3 million to $4 million a year.
- Serve 3,600 users in 2005, up from 2,100 in 1999.
- Keep network running 99.98% of time, while cutting support personnel to 16 from 23.