United Air Lines Base

By Kim S. Nash  |  Posted 2002-09-13 Print this article Print

United Air Lines saved $25 million through voice recognition. But it'll need a lot more projects like this in order to survive.


United Air Lines Base Case

Headquarters: 1200 E. Algonquin Rd., Elk Grove Township, IL 60007

Phone: (847) 700-4000

Business: Airline

Chief Information Officer: Eric Dean

Financials in 2001: $16.1 billion in sales; $3.7 billion operating loss; $2.1 billion net loss

Challenge: To improve its financial situation by cutting costs and building revenue

Baseline Goals:

  • Cut cash-burn rate to $1 million per day, from $10 million per day last year
  • Reduce capital spending 50% to $1.2 billion in 2002
  • Increase revenue per available seat-mile to pre-9/11 levels of at least 11 cents, from 9.76 cents in Q4 2001

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    Senior Writer
    Kim has covered the business of technology for 14 years, doing investigative work and writing about legal issues in the industry, including Microsoft Corp.'s antitrust trial. She has won numerous awards and has a B.S. degree in journalism from Boston University.

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