United Air Lines BaseBy Kim S. Nash | Posted 2002-09-13 Print
United Air Lines saved $25 million through voice recognition. But it'll need a lot more projects like this in order to survive.Case">
United Air Lines Base Case
Headquarters: 1200 E. Algonquin Rd., Elk Grove Township, IL 60007
Phone: (847) 700-4000
Chief Information Officer: Eric Dean
Financials in 2001: $16.1 billion in sales; $3.7 billion operating loss; $2.1 billion net loss
Challenge: To improve its financial situation by cutting costs and building revenue
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